FastPari Casino: с 28.01.2025 не приходит депозит на 80 USD

FastPari transferred money instead of 3 million amounts to 1 million amounts, immediately contacted support, they said to provide a check, I provided them, they refused to look for a deposit, demanding a bank statement, our banks do not provide a card statement, only on a piece of paper, please help in resolving the issue
I provided them with everything, and a video message showing the transaction, and a check in PDF format, but they require a PDF statement, which our banks do not provide, it was mentioned in the support of my bank, but they refuse to check it.