Bc Game Casino: they don't tell you the reason for blocking and non-payment on 2005 USD

I was betting at this casino, and at one time they limited the maximum bet amount, I wanted to withdraw the crypt — for which there was a request to undergo identity verification, approx. I started to pass, took a photo of my passport, then passed a face check online into the camera, sent a bank statement for the 2nd step of verification. All the documents are mine, there are no fakes and there cannot be. Just like my face! After that, verification was rejected, and both steps, the one with the face check and the one with the bank statement, I do not understand at all how I could not pass the face check? well, OK, I’m writing support, they don’t have information in the chat for the first 2-3 days, after they replied that they needed to write to an email, which I did. The reply to the letter comes in 3 days, they say, specify your data (otherwise they do not have my mail), sent all the data and sent photos of my documents to the post office. So I got an answer — What’s your problem? It’s like they don’t understand what it’s about!! I wrote everything to them and dropped my username and email (and I’m writing to them from the same email).

So I ask you to deal with this. Why do they write one thing in an online chat, at their request I send a photo to an email and they answer that they do not understand what it is about. They specifically delay the verification process, and do not allow money to be withdrawn.